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"Awesome! Extremely knowledgeable. Their experience is amazing and it was good to hear the different 'war' stories of things they have seen...I liked the hands on approach and the interaction. Would highly recommend!"

- Nice-Pak Products, Orangeburg, NY



Enterterprise Project Management (EPM) Maintenance and Support

Maintenance and Support for Microsoft's EPM System

Help for Microsoft's Enterprise Project Management SystemEnterprise Project Management (EPM) provides a great value to organizations that have adopted this system and processes. Unfortunately, there is a great deal of complexity associated with an enterprise implementation. PSSI offers ongoing telephone support to assist clients with issues and problems that arise during the ordinary course of managing an EPM deployment.

The purpose of this service is to provide you with advice, guidance, problem solving, recommendations, and answers to questions as they relate to Microsoft Project, Microsoft Project Server, Microsoft SharePoint Services and related enterprise products.

Service is offered on a prepaid basis with three optional packages, or an as-needed basis. This is not a help-desk service, but rather a service to schedule time with experts who can assist you.

Download (PDF) EPM Total Support brochure

General Terms of Service

The total duration for this service offering is one year of telephone consulting and support from the date of signed agreement. Services unused by the expiration date will expire without refund.

The initial response is designed to document the question and then schedule a time to address the question with the appropriate technical resource, and possible other parties. PSSI does not warrant a time period for resolution or that all questions can be answered or issues resolved.

  • Response Time: Response time is targeted at 4 business hours (weekends and legal US Federal Holidays are excluded). The purpose of logging a call is to begin the triage process of matching the correct resource to the call and to schedule the issues review session. Time of day for purposes of logging calls shall be based on Eastern Standard Time. Response time will be measured from time of the initial call made to PSSI. In the event that PSSI fails to respond within this time, the client will not be charged for the call. Response time cannot be guaranteed.

  • Form of Response: In most cases, response to all questions shall be provided by telephone. In some cases, at PSSIís discretion, responses requiring detailed instructions may be provided by email or posted to the PSSI private client web portal. If a response is provided in a format other than telephone, PSSI shall notify client of such response by telephone.

  • Minimum Call Length: There is a minimum of thirty minutes charged per session made under this agreement. There is a 30-minute minimum billable charge for all non-contractual calls. There is a 30 minute minimum charge for all calls handled during non-business hours.

  • Calculation of Call Length: All calls are charged to the CLIENT account based on actual conversation and research time.

  • Billing: Service is pre-paid. Time of day for billing purposes shall be Eastern Time. This service is provided during normal business hours Monday through Friday EXCLUDING US Federal holidays. There is an additional fee charged for calls falling outside normal business hours.

We support Microsoft Project and Microsoft Project Server 2003, 2007 and 2010


    MS Project and MS Project Server 2003 MS Project and MS Project Server 2007 MS Project and MS Project Server 2010

Pricing Structure

Service is offered on a prepaid basis with optional packages, or on an as-need basis.




Annual Cost


10 Hours of Prepaid Remote Support




30 Hours of Prepaid Remote Support




50 Hours of Prepaid Remote Support




Non-contractual Remote Support



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